What is Ten Very Special Things?
Ten Very Special Things may be the most interesting on-line store in the whole world. It's a place where people can buy and sell special collectables and make a contribution to a worthwhile cause or support a charity of their choice.
How does Ten Very Special Things work?
A percentage of each sale goes to charity, from 20% to 80%; the person listing the item for sale gets to nominate the charity and the amount.
We cover our costs through a 20% commission on each sale that is included in the total price.
How do I get started?
Simply visit the site and go shopping!
How do I sign up to sell on Ten Very Special Things?
What charities do you support on your website?
We support any community-based, not-for-profit cause or registered charity. The charity is chosen by the person selling the collectable.
How much of the proceeds go to charity?
Each seller chooses how much of the sale price goes to charity. After our commission this can be from 20% to 80% of the balance.
How do the charities benefits from the proceeds of Ten Very Special Things?
We organise the payment directly to the charity.
How can I trust your organisation?
We're totally transparent. We'll make the official receipt for each donation publically available. Each seller will get a copy of the official receipt for the donation.
Each buyer will get a duplicate of the sellers receipt – this way both buyer and seller can see where the money's gone and that the donation has been made.
Do I need to register for an account before I buy?
No, just complete the form and use your credit card.
Can products be returned for a refund or exchange?
Yes, if the product is not exactly as described it can be returned within 21 days for a full refund. Because products are often unique and one-of-a kind, it's not always possible to exchange them.
Will I receive a receipt after purchase?
Yes, you'll receive two receipts, one for your purchase and one for the donation.
What do I do if I don't receive my product?
If you don't receive your 'special thing' within 21 days, contact us and you'll receive a full refund.
Will it cost me anything as a seller to register and sell my product on your website?
Yes, we take a 20% commission from the sale price to cover costs involved with running the website. We include this in the total price.
Is my donation tax deductible?
Usually, we only accept registered charities and not-for-profit community based organisations. If they have tax deductable status in the jurisdiction they are registered in, and in which you are resident, then your donation is tax deductable.
Who handles the shipping arrangements?
Shipping is guaranteed by the person selling the item.
How will my donation be handled?
Once funds are in our account, both sellers and charities will be paid within 28 working days.
Are any items prohibited from being sold on Ten Very Special Things?
If it's not legal to own it or sell it in any national, state or federal jurisdiction, it can't be sold here.
Do you ship internationally?
Yes. An international shipping fee may be required. If you would like international shipping, please contact us.
Shipping is free Australia wide? Are you sure there are no charges?
If for any reason, for example the size, shape or weight of the object you're buying exceeds standard shipping dimensions, there may be extra charges. If so these will be specified in advance in the description of the object for sale.
How long does it take before products are dispatched?
While we can't guarantee dispatch times, we anticipate all deliveries are dispatched within 24 hours of receipt of payment.
On average, how long will it take until I receive my item?
While we can't guarantee delivery times, we anticipate all deliveries are received within 5 working days of dispatch.
Will the item be delivered by general post or by courier?
We'll use either post or courier depending on delivery and dispatch locations.
Is your website secure?
Yes, our website is SSL certified and secured. We use DPS payment gateway and St George Bank for transactions.
Does your website store personal data or credit card information?
Will my personal information be protected from spam?
What methods can I pay with when I shop online at tenveryspecialthings.com?
Credit card (Mastercard or Visa) is currently accepted online. We may add a few more payment options later. If you require an alternate way of payment, feel free to contact us.